Privacy Policy

Information You Provide

• Account information such as name and email address when you register
• Payment information processed securely through third-party payment providers
• Content you input into the Service, such as story prompts and character details
• Communications you send to us, such as support requests

Information Collected Automatically

• Usage data such as features used, pages visited, and actions taken
• Device and browser information including IP address, browser type, and operating system
• Log data such as access times, errors, and referring URLs

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and manage your subscription
• Generate personalized stories and content based on your inputs
• Respond to your support requests and communicate with you
• Monitor and analyze usage to improve performance and user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with applicable legal obligations

We do not sell your personal information. We may share your information with:

• Service providers — third parties that help us operate the Service, such as cloud hosting, payment processing, and AI model providers
• Legal authorities — when required by law, court order, or to protect the rights and safety of our users or the public
• Business transfers — in connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required to retain it for legal or compliance purposes.

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for any activity that occurs under your account.

Once Upon is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe a child has provided us with their information, please contact us.

The Service relies on third-party providers including AI model providers, cloud infrastructure, and payment processors. These third parties have their own privacy policies governing how they handle data. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data uses

To exercise any of these rights, please contact us at the email below. We will respond to your request within a reasonable timeframe.

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. If changes are material, we will provide notice via email or within the Service. Your continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact us at: